We know you are excited to receive your new BitBox02 Nova, and we are working hard to get it to you as quickly as possible while maintaining our high quality standards.
The table below shows our current shipping estimates based on when you placed your pre-order. Please note that these are estimates and may change.
Estimated Shipping Schedule
Pre-order placed |
Estimated shipping by |
|---|---|
You will receive an email with your tracking details as soon as your order has been shipped.
Why might timelines vary?
We ship pre-orders in the order they were received. However, some factors can affect the exact shipping date for an individual order:
- Different product editions or colors being manufactured.
- Shipping from different regional warehouses to get your order to you faster.
- Local logistics and customs processing in your country.
How to check your order
You can find a link to your order details in the confirmation email you received when you made your purchase.
If you need to update your shipping address, please contact our support team as soon as possible (https://shiftcrypto.ch/support).
If your estimated shipping date has passed by more than a week and you have not received a shipping confirmation, please contact our support team so we can check on the status of your order.
FAQ
Will I get a tracking number for my order?
Yes. Once your BitBox02 Nova ships, we will send you an email containing your tracking number and a link to follow your package.
Can I change my shipping address?
Yes, but you need to act fast. If your order has not yet been processed for shipping, you can request an address change by contacting our support team.
Why is my friend’s order shipping before mine, even if I ordered first?
This can happen due to different warehouse locations, product variations (like color), or regional logistics. We process all orders as efficiently as possible to get them to you quickly.
What should I do if my estimated shipping date has passed?
Please wait about one week after the estimated date. If you still haven't received a shipping confirmation email by then, please reach out to our support team for an update.