Buy Bitcoin with Pocket Bitcoin in the BitBoxApp using a bank transfer and receive the Bitcoin directly in an account secured by your BitBox.
The setup includes email and identity verification, your purchase details, and secure sharing of a Bitcoin address from your BitBox.
Who handles each part of the purchase?
Shift Crypto provides the BitBox hardware wallet and the BitBoxApp. Shift Crypto does not perform identity verification (KYC), process bank transfers, or exchange fiat currency for Bitcoin.
Pocket Bitcoin is an independent service integrated into the BitBoxApp. It provides the regulated Bitcoin purchase service, including identity verification (KYC), fiat-to-Bitcoin exchange, bank transfer processing, payment allocation, and Bitcoin payouts.
Your BitBox protects your Bitcoin private keys throughout the purchase, while Pocket Bitcoin handles the regulated purchase process.
Before you begin
- Check that your device and operating system are listed among the supported devices and operating systems for the BitBoxApp.
- Follow the instructions to update the BitBoxApp and make sure you are using the latest version.
- Make sure your BitBox is connected and unlocked.
- If the BitBoxApp offers a firmware update, update the BitBox firmware before continuing.
- Have access to the email address and bank account you want to use with Pocket Bitcoin.
1. Open Pocket Bitcoin in the BitBoxApp
- Open the BitBoxApp.
- Select Marketplace in the sidebar.
- Choose your region.
- Select the Bitcoin account where you want to receive the Bitcoin.
- Select Pocket Bitcoin. The Pocket Bitcoin information window opens and explains the service before launching the Pocket Bitcoin widget.
- Review the information, then click Agree and continue to continue to the Pocket Bitcoin widget.
- Select Pocket (Bank transfer).
- Click Set up now.
2. Verify your email address
- Enter your email address.
- Click Continue.
- Check your inbox for an email from Pocket Bitcoin.
- Enter the verification code from the email in the Pocket Bitcoin widget.
If the verification email does not arrive, check your spam or junk folder.
3. Complete identity verification
Pocket Bitcoin requires identity verification before you can complete your first purchase.
- Click Start verification when prompted.
- Complete the requested personal, financial, and identity information in the Pocket Bitcoin verification flow.
- Submit your verification request.
After Pocket Bitcoin approves your verification, return to the BitBoxApp to continue your purchase. Verification may take up to two business days.
4. Set up your purchase
- Choose a one-time purchase or recurring purchase.
A recurring purchase lets you buy Bitcoin at regular intervals using the same setup.
- Select the currency you want to use, such as EUR or CHF.
- Enter the amount you want to spend.
- Continue to the next screen.
5. Enter your bank account
- Enter your IBAN on the Share your bank account screen.
- Click Continue.
6. Authorize a Bitcoin address
The BitBoxApp asks you to authorize a Bitcoin receiving address from the account you selected.
- Confirm Bitcoin on your BitBox.
- Review the complete Bitcoin address shown on your BitBox.
- Confirm the address on your BitBox.
- Review the Sign message request.
- Confirm that the Bitcoin address belongs to you by touching both touch sensors on your BitBox.
The signed message proves to Pocket Bitcoin that you control the Bitcoin address without exposing the private keys secured by your BitBox.
7. Choose how to share addresses
Choose whether Pocket Bitcoin may obtain new addresses from the selected account or use only the address you just authorized.
Share the entire account
This option lets Pocket Bitcoin derive a new receiving address for each future purchase. Using a new address for each payout improves privacy by avoiding address reuse.
Share a single address
This option uses only the Bitcoin address you just authorized.
- Select your preferred sharing option.
- Click Share now.
If you choose to share the entire account, the BitBoxApp explains what account information Pocket Bitcoin can access.
- Review and confirm the account-sharing notice if it appears.
- Click Continue.
Account privacy
Sharing the entire account lets Pocket Bitcoin derive new receiving addresses and see past and future transactions associated with that Bitcoin account. Sharing a single address limits Pocket Bitcoin to using only the authorized receiving address for future payouts.
8. Make the bank transfer
After address sharing, Pocket Bitcoin immediately displays the bank transfer details for your purchase.
- Review the beneficiary, IBAN, bank name, amount, and payment reference shown on the Make bank transfer screen.
- Optionally scan the QR code to import the payment details into your banking app.
Payment reference required
Include the Pocket Bitcoin payment reference exactly as shown in the BitBoxApp. An incorrect or missing reference can delay the allocation of your bank transfer.
- Open your banking app or online banking portal.
- Make the transfer using the displayed payment details and exact payment reference.
- Return to the BitBoxApp and click Done.
What happens after the bank transfer?
Once Pocket Bitcoin receives and assigns your bank transfer, you receive a confirmation email with the purchased Bitcoin amount, exchange rate, payout details, and estimated payout time.
Bank transfer processing time depends on your bank and when you submit the transfer. Pocket Bitcoin sends Bitcoin payouts in batches, and the transaction then requires Bitcoin network confirmation.
Frequently asked questions
What happens if I use the wrong payment reference?
Pocket Bitcoin uses the payment reference to assign your bank transfer to your purchase. If the reference is incorrect or missing, Pocket Bitcoin may need to review the payment manually, which can delay processing.
When will the Bitcoin arrive in my wallet?
The total time depends on your bank transfer, Pocket Bitcoin's payout processing, and Bitcoin network confirmation. Pocket Bitcoin sends a confirmation email after receiving your payment.
Can I close the BitBoxApp after making the bank transfer?
Yes. Pocket Bitcoin continues processing the purchase after you make the bank transfer. You can use the link in the Pocket Bitcoin confirmation email to check the order status.
Does Shift Crypto receive my identity verification data?
No. Identity verification is performed directly by Pocket Bitcoin. Shift Crypto does not perform KYC as part of your purchase.
Who should I contact if I have a problem with the purchase?
Pocket Bitcoin handles identity verification, bank transfers, payment allocation, and Bitcoin payouts. Review the Pocket Bitcoin FAQ or contact Pocket Bitcoin support for help with these parts of the purchase.