At BitBox, we are dedicated to providing exceptional customer support. To help us assist you promptly and effectively, please follow the guidelines below when reaching out with business inquiries or other topics.
Check our helpcenter
Before contacting support, we encourage you to visit our helpcenter to see if your question has already been addressed. This can save you time and provide immediate answers.
Provide detailed information
When reaching out, include as much detail as possible about your question or issue. Comprehensive information enables us to understand your situation better and provide accurate assistance.
Contact methods
If you need personalized assistance, please use our contact form. This method allows us to direct your inquiry to the appropriate team member, facilitating a quicker response.
Ensure that the total size of all email attachments is less than 20MB to facilitate smooth communication.
Alternatively, you can email us directly at support@bitbox.swiss. We support inquiries in English, German, and Spanish.
Our Commitment
We strive to respond to all inquiries as promptly as possible, typically within two business days. Your satisfaction is our priority, and we are dedicated to providing you with the support you need.