This article lists the official email addresses for Shift Crypto and explains our recent upgrade to a new, more private email system. Knowing these official addresses helps you verify our communications and protect yourself from phishing attempts.
Our official email addresses and privacy commitment
To provide you with better privacy and data protection, Shift Crypto is upgrading its support email system. We are moving away from third-party providers to more private, self-hosted solutions to give us more control over your data. You can read the full details on our blog: [Improving email data protection].
New primary support email address
Our new primary support email address is support@mail.bitbox.swiss.
We highly recommend adding support@mail.bitbox.swiss to your email contacts or address book. This ensures our replies don't get filtered into your spam folder.
List of all official email addresses
Any email that does not come from a domain listed below should be considered a phishing attempt.
- support@mail.bitbox.swiss (New primary support address)
- support@bitbox.swiss (Legacy support address - still receives mail, but replies come from the new address)
- privacy@mail.bitbox.swiss (For privacy-specific inquiries)
- Emails from our legacy @shiftcrypto.ch domain are also legitimate but are being phased out.
We will never ask you for your 24 recovery words (seed phrase) or other sensitive information via email. Any such request is a scam.
How to reach support securely
The best and most secure way to reach our team is through our official [contact form]. This helps ensure your message is routed correctly and securely.
Frequently asked questions
Why are you changing your support email address?
We are changing our email system to enhance your privacy and data security. This move reduces our reliance on third-party providers. You can read the full story on our commitment to [improving email data protection on our blog].
What happens if I send an email to the old support@bitbox.swiss address?
Your email will still be received by our team. However, our reply will come from our new address, support@mail.bitbox.swiss. The best way to ensure your message gets to the right place is to use our [contact form].
I received an email asking for my recovery words. It looks official. What should I do?
This is a scam. Delete the email immediately. Shift Crypto will never, under any circumstances, ask for your recovery words. Please review our guide on [how to identify scam emails] to learn more about protecting yourself.