To provide you with better privacy and data protection, we are upgrading our support email system. This article lists our official email addresses and explains the changes you will see in our communications.
For support, the best and most secure way to reach us is through our official contact form.
Important update to our support email
Our new primary support email address is support@mail.bitbox.swiss.
To improve data security, we are moving away from Google Mail to more private, self-hosted solutions. As detailed in our blog post, "[Improving email data protection]," this change gives us more control over your data and reduces our reliance on third-party providers.
How this change affects you
Our previous address, support@bitbox.swiss, still works. However, in the near future, all replies from our support team will be sent from support@mail.bitbox.swiss.
We highly recommend adding support@mail.bitbox.swiss to your email contacts or address book. This will prevent our replies from being incorrectly marked as spam.
List of all official email addresses
Any email that does not come from one of the domains listed below should be considered a phishing attempt.
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support@mail.bitbox.swiss(New primary support address) -
support@bitbox.swiss(Legacy support address) -
privacy@mail.bitbox.swiss(For privacy-specific inquiries) - Emails from our legacy
@shiftcrypto.chdomain are also legitimate but are being phased out.
Remember, we will never ask you for your 24 recovery words or other sensitive information via email.
Frequently asked questions (FAQ)
Why are you changing your support email address?
We are changing our email provider to enhance your privacy. You can read the full story on our commitment to [improving email data protection on our blog].
What happens if I send an email to the old support@bitbox.swiss address?
Your email will still be received by our team. However, our reply will come from our new address, `support@mail.bitbox.swiss`. The best way to ensure your message gets to the right place is to use our [contact form].
I received an email asking for my recovery words. It looks official. What should I do?
This is a scam. Delete the email immediately. We will never, under any circumstances, ask for your recovery words. Please review our guide on [how to identify scam emails] to learn more about protecting yourself.