Sell Bitcoin directly from your BitBoxApp account using BTC Direct through the BitBoxApp Marketplace. The BitBoxApp helps you choose the account you want to sell from, then opens the BTC Direct widget where BTC Direct handles the sale, account access, identity verification if required, payout method, and order confirmation.
Depending on your region and BTC Direct account, you may also be able to sell supported cryptocurrencies besides Bitcoin. To sell a specific cryptocurrency, select the corresponding account in the BitBoxApp before opening BTC Direct.
Who is responsible for your BTC Direct sale?
BTC Direct is responsible for account creation, identity verification, order execution, payout methods, and fiat payouts. BitBox provides the hardware wallet and BitBoxApp, but does not process the sale, perform identity verification, or send fiat payouts.
Before you begin
- Update the BitBoxApp to the latest version.
- Make sure your BitBox02 is fully set up, connected, and unlocked.
- If the BitBoxApp offers a firmware update, update the BitBox02 firmware before continuing.
- Have access to the email address, personal details, identity document, and payout details you want to use with BTC Direct.
External service
BTC Direct is an external cryptocurrency broker and is not covered by the BitBox security threat model. BTC Direct is responsible for account creation, identity verification, order execution, payouts, and customer support.
1. Open BTC Direct in the BitBoxApp
- Open the BitBoxApp.
- Connect and unlock your BitBox02.
- Select Marketplace in the sidebar.
- Select the Sell tab.
- Choose your region.
- Select the BitBoxApp account from which you want to sell.
- Select BTC Direct if it is available for your selected region and account.
- Review the BTC Direct information window.
- Click Agree and continue to open the BTC Direct widget.
2. Create or sign in to a BTC Direct account
A BTC Direct account is required before you can complete a sale. If you already have a BTC Direct account, choose Sign in. If this is your first time, choose Create new account.
- Click Create new account if you do not already have a BTC Direct account.
- Select Personal or Business.
- Enter the requested details, including your first name, last name, email address, nationality, and password.
- Review and accept the BTC Direct terms and conditions and privacy policy.
- Click Create account.
After creating your account, BTC Direct sends a confirmation email indicating that your registration was successful. You can then continue with the email verification step.
3. Verify your email address
- Check the inbox for the email address you entered.
- Copy the six-digit verification code from the BTC Direct email.
- Enter the code in the BTC Direct widget.
- Click Confirm email address.
If the verification email does not arrive, check your spam or junk folder or request a new code in the BTC Direct widget.
4. Complete your BTC Direct account
After confirming your email address, BTC Direct asks for additional account information.
- Enter your residential address, including street name, house number, postal code, and city.
- Click Continue.
5. Complete BTC Direct identity verification
BTC Direct may require identity verification before you can trade. This KYC process is performed by BTC Direct and its verification provider, not by BitBox.
- Click Continue on the Verification for BTC Direct screen.
- Follow the BTC Direct verification flow and provide the requested identity information.
- Wait while BTC Direct checks your ID.
When verification is successful, BTC Direct shows a confirmation screen. Click Trade now to return to the sale flow.
6. Set up your BTC Direct sale
After you are signed in and your BTC Direct account is ready, enter the fiat amount you want to receive. BTC Direct estimates the cryptocurrency amount that will be sold based on the amount you want to receive.
- Enter the amount you want to receive in your fiat currency.
- Review the estimated cryptocurrency amount, exchange rate, fees, and order details shown by BTC Direct.
- Click Sell when the order details match what you want to sell.
After you confirm the sale, BTC Direct prepares the transfer details for the cryptocurrency that will be sold.
7. Choose a payout method
After starting the sale, choose one of the payout methods shown in the BTC Direct widget. Available payout methods can depend on your region, BTC Direct account status, selected cryptocurrency, and order amount.
Depending on availability, BTC Direct may offer payout methods such as bank transfer, PayPal, or card payout. Review the payout details carefully before continuing.
- Select your preferred payout method.
- Enter or confirm the requested payout details.
- Review the sale summary before confirming the order.
- Confirm the sale in the BTC Direct widget.
8. Complete your sale in the BTC Direct widget
After confirming the sale, BTC Direct processes your order according to its own workflow. Once the sale is accepted, BTC Direct continues processing the cryptocurrency transfer and the subsequent fiat payout.
BTC Direct also sends an email confirmation once your order has been created.
What happens after the sale?
You can close the BitBoxApp after the sale has been confirmed in the BTC Direct widget and you have received the BTC Direct order confirmation.
BTC Direct then monitors the blockchain transaction and processes the fiat payout once the order requirements have been met. Payout timing can depend on the selected payout method, BTC Direct processing, banking rails, and network confirmations.
Frequently asked questions
Do I need a BTC Direct account?
Yes. BTC Direct requires an account before you can complete a sale. You can create a new account or sign in to an existing account in the BTC Direct widget.
Can I sell cryptocurrencies other than Bitcoin?
BTC Direct may support selling other cryptocurrencies depending on your region, BTC Direct account status, and selected BitBoxApp account. Select the matching account before opening BTC Direct. For example, select a Bitcoin account to sell Bitcoin, or an Ethereum or token account to sell Ethereum or supported ERC-20 tokens.
Does BitBox perform the identity verification?
No. Identity verification is performed by BTC Direct and its verification provider. BitBox does not perform KYC as part of your BTC Direct sale.
Which payout methods does BTC Direct support?
The available payout methods are shown in the BTC Direct widget and can depend on your region, BTC Direct account status, selected cryptocurrency, and order amount. BTC Direct may offer payout methods such as bank transfer, PayPal, or card payout where supported.
Do I need to confirm another action on my BitBox02?
No. After unlocking your BitBox02 and selecting the account in the BitBoxApp, the remainder of the sale is completed through the BTC Direct widget.
Can I cancel a BTC Direct sale after confirming it?
Once you have confirmed the sale, cancellation depends on BTC Direct's order status and policies. Contact BTC Direct support as soon as possible if you need assistance with an existing order.
Can I close the BitBoxApp after completing the sale?
Yes. After the sale has been confirmed in the BTC Direct widget and you have received the BTC Direct order confirmation, the remaining payout process is handled by BTC Direct. The BitBoxApp does not need to remain open.
Who should I contact if I have a problem with the sale?
BTC Direct handles account creation, identity verification, order execution, payout methods, fiat payouts, and order support for BTC Direct sales. For help with these parts of the sale, visit the BTC Direct support center.