Packaging: what to look for
Upon receiving your device, take a moment to inspect the packaging and especially the vacuum-sealed plastic bag for any signs of tampering:
- Sealed condition: The device should arrive in a clear, sealed plastic vacuum bag.
- Gray pattern: Check that a distinctive gray pattern is present on all four sides of the bag. This pattern should be consistent and unbroken.
- Bag integrity: Ensure the plastic bag has no cuts, tears, or any other visible signs of damage.
- If you notice anything unusual: If the bag appears damaged, cut open, or missing the gray pattern, please avoid using the device and contact us for assistance.
Reference images
Below are images of the packaging, including close-ups of the gray pattern, to help you verify its authenticity.
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.png) Multi edition |
.png) Bitcoin-only edition |
Please note that the seal markings may be located at different parts of the vacuum bag. This is normal and no cause for concern.
Note: While this customized bag helps as an initial check, it is not intended as a robust tamper-evident seal. A determined attacker could potentially replicate the packaging. However, your BitBox02 is safeguarded by a cryptographic genuine check performed automatically by the BitBoxApp each time you connect it. This check is the strongest assurance against tampering, providing you with a secure foundation for using your device.
For added security, it’s always good practice to look out for any signs of tampering, even with these safeguards.