Your BitBox order comes in a neutral and nondescript packaging, deliberately avoiding keywords like “BitBox” or “hardware wallet” on the outside to protect your privacy. This is also why you will see the pseudonym “Joe Keller” as part of the sender address.
Shipments to the EU
Shipments to customers based in the EU are shipped from our official warehouse in Stuttgart, Germany. On the shipping label, you will see the sender as:
Shift Germany
Joe Keller
Hoehenstr. 10
70736 Fellbach
Germany
Note: The UPS tracking might also display "c/o Copiaro Fulfillment" as they are our official fulfillment partner in Germany.
Shipments to the rest of the world
Shipments to customers in any other region are also shipped from our warehouse in Switzerland. On the shipping label, you will see the sender as:
Shift Switzerland
Joe Keller
Soodmattenstrasse 4
8134 Adliswil