Delivery to a PO box or packing station is possible — but only under specific conditions.

We can reliably deliver BitBox orders to PO boxes and packing stations exclusively via DHL in selected countries. This option is often used to improve privacy, as it allows delivery without using a home address.

For all other countries and shipping methods, delivery to a PO box or access point cannot be guaranteed. Please review the details below carefully before placing your order.

Germany, Austria & Switzerland (DHL only)

For orders shipped to Germany, Austria, and Switzerland, we can reliably deliver your order to the following DHL-managed locations:

• PO boxes
• DHL packing stations (Packstation)
• DHL post offices / parcel shops

This delivery option allows you to receive your order without disclosing your private home address.

Further background (German):
Order the BitBox02 hardware wallet without disclosing your address.

How to receive your order at a DHL PO box or packing station

Step 1: Register with DHL

Before ordering, you must have an active DHL customer account.

• Register once with DHL (free of charge)
• You will receive your personal customer number (Postnummer)

This number is required for correct delivery.

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Step 2: Enter the delivery address in our checkout form

When placing your order, please fill in the address fields exactly as shown below. This is required for successful delivery to a DHL post office or packing station.

• First name
  Enter your first name.
• Last name
  Enter your last name.
  If the “Other address details” field is not available in your browser or device, append your DHL Postnummer after your last name (separated by a space).
• Street name and house number
  Enter:
  Postfiliale followed by the three-digit number of your selected DHL post office or packing station
  (example: Postfiliale 123)
• Other address details (optional)
  Enter your DHL customer number (Postnummer) here.
• Postal code
  Enter the postal code of the selected DHL post office or packing station.
• City
  Enter the city of the selected DHL post office or packing station.
• Country
  Select Germany, Austria, or Switzerland.
• Phone number
  Enter a valid phone number. This allows DHL to contact you if needed.

Example from DHL: 

⚠️ Important
The Postnummer and the correct DHL location number are mandatory. Incorrect or incomplete address details may prevent delivery.

 

All available DHL post offices and packing stations can be found via DHL’s location finder.

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Step 3: Pickup notification

Once your parcel arrives:

• DHL will notify you by email
• You can also track and manage pickup via the Post & DHL App

You can then collect your order directly at the selected location.

 

 

All other countries

For international shipments outside Germany, Austria, and Switzerland:

• Parcels are processed by local customs authorities
• Whether a PO box or access point is accepted depends on local regulations
• Delivery to a PO box cannot be guaranteed

If delivery is not possible, the carrier (usually UPS) may:

• Contact you for an alternative address
• Redirect or return the shipment

You can find authorized resellers here:
https://bitbox.swiss/buy/ 

FAQ

Why is PO box delivery only guaranteed with DHL?

DHL offers a standardized and supported PO box and packing station system in Germany, Austria, and Switzerland. Other carriers do not provide the same reliability or address format support.

Can UPS deliver to PO boxes or packing stations?

No. UPS generally does not deliver to postal PO boxes or packing stations. For this reason, delivery to PO boxes cannot be guaranteed for UPS shipments.

However, UPS can deliver to:

• UPS Stores
• UPS Access Points
• Other designated UPS pickup locations

These locations have a valid street address and are part of UPS’s own delivery network. They are not postal PO boxes, but physical addresses where UPS drivers can hand over parcels.

If a shipment is addressed to a PO box that UPS cannot serve, UPS may contact you to request an alternative address or return the shipment to us.

What happens if delivery to a PO box fails?

If the carrier cannot deliver to the provided address, they may request an alternative address or return the shipment to us.

Where can I find more detailed instructions?

For a step-by-step explanation directly from DHL, please refer to their official guide on receiving parcels at a post office or pickup location:

How to address parcels to a postal outlet 

This guide explains eligibility, registration, and the correct address format in detail.

Can I change the delivery address after ordering?

In most cases, no. Once an order has been shipped, delivery address changes are usually limited or not possible.

Please make sure all delivery details — especially when using a PO box or packing station — are correct before placing your order.

If you notice an address error after your order has already been shipped with DHL, there is one possible option:

• If you have received the DHL tracking number and the shipment is already on its way, you can digitally reject (decline) the delivery via DHL.
• Once rejected, the parcel is automatically returned to us as the sender.

After rejecting the shipment, please contact our support team and include:

• Your order ID
• The DHL tracking number
• The correct delivery address

As soon as the returned shipment is on its way back to us, we can arrange a reshipment to the correct address.

You can find DHL’s official instructions for digital delivery rejection here:
Digital Refusal to Accept Delivery for recipient customers 

Please note that this option is specific to DHL. Other carriers usually do not support address corrections or digital delivery rejection.