A Bitcoin transaction marked Pending in the BitBoxApp may be waiting for its first confirmation or already progressing toward completion. Check its confirmation count before deciding whether to wait or take action. The BitBoxApp changes the status to Complete after six confirmations.
Check your transaction's confirmations
A confirmation means your transaction has been included in a Bitcoin block. Each block added after that gives it another confirmation. To check its progress in the BitBoxApp:
- Open the Bitcoin account containing the pending transaction.
- Select the transaction in the account's transaction history to open Transaction Details.
- Read the counter beside Pending at the top. For example, Pending (0/6) means no confirmations; Pending (2/6) means two confirmations.
Follow the matching section below. Once the transaction has been broadcast to the Bitcoin network, you can close the BitBoxApp and disconnect your BitBox02 while you wait; neither needs to stay connected for confirmations to continue.
If there are one to five confirmations
Your transaction is already included in a block. Wait for further confirmations; you do not need to increase its fee. When the counter reaches six, the BitBoxApp marks the transaction Complete.
Blocks arrive at variable intervals, so six confirmations do not mean an exact one-hour wait. If you sent bitcoin to an exchange or another service, its own deposit requirements determine when it credits your account.
If there are no confirmations
The transaction has not yet been included in a block. The wait depends on demand for Bitcoin block space and the transaction's fee rate: the fee paid relative to its size. An estimated confirmation time is not a deadline. For more background, see What are blockchain network fees?
Do not send the payment again just because it is delayed
A separate payment could confirm as well as the original, paying the recipient twice. Establish what happened to the original transaction before creating another payment.
To check whether an external service can see the transaction, select Open in external block explorer at the bottom of Transaction Details. This opens a third-party website showing the transaction's network status. For help reading it, see How to use a block explorer.
Opening a public explorer shares the transaction you are looking up with that service and can reveal related financial activity. An explorer cannot change the transaction. Never enter recovery words, private keys, a wallet password, or a passphrase into it.
If the explorer finds the unconfirmed transaction
Your next step depends on who sent it:
- If you are receiving bitcoin: ask the sender to check the fee and whether their wallet or service offers a way to increase it. For an exchange withdrawal, contact the exchange.
- If you sent it from your BitBox02 wallet: you can wait if the payment is not urgent. To consider a fee increase, follow How to speed up a stuck Bitcoin transaction with Sparrow and BitBox02.
The linked guide uses Replace-by-Fee (RBF), which replaces an eligible unconfirmed transaction with a version paying a higher network fee. This costs more and does not guarantee a confirmation time. Follow the guide's setup and device-verification instructions; do not create a separate payment to the recipient.
If the explorer cannot find the transaction
Check that the transaction ID in the explorer matches the one in Transaction Details, then reload the explorer page. The app shortens the displayed ID; use the copy button beside Transaction ID to copy the full value for comparison. A “not found” result from one explorer does not prove that the transaction was canceled or that it is safe to send again.
If another wallet or an exchange is sending you bitcoin, ask whether it has actually broadcast the payment and request the transaction ID. A withdrawal still being processed by the sending service needs to be checked there first. If the payment is shown in the BitBoxApp but remains absent from the explorer, use the Support path below.
If the explorer shows confirmations but the BitBoxApp does not
First make sure you are comparing the same transaction ID. Close and reopen the BitBoxApp, reconnect and unlock your BitBox02 if needed, then open the relevant Bitcoin account and allow it to synchronize before checking the transaction again.
If the explorer shows six or more confirmations, the synchronized BitBoxApp should show Complete. If the discrepancy persists, or the account cannot synchronize, contact Support rather than sending the payment again.
When to contact BitBox Support
Use the official BitBox Support form if a transaction shown in the BitBoxApp remains missing from the explorer, the app and explorer still disagree after the checks above, or you need help establishing whether another payment would be safe.
Include the transaction ID, whether you sent or received the payment, your BitBoxApp version, and what each service shows. Add a screenshot only if it helps explain the discrepancy, and hide unrelated balances and personal information. Never include wallet secrets.
Support can help investigate BitBoxApp display or synchronization problems, but cannot force miners to confirm a transaction or reverse a confirmed payment.
For Ethereum or another EVM-compatible network, follow Ethereum transaction is stuck or pending instead; its confirmation rules and troubleshooting steps differ.