This guide explains how to complete your payment when ordering from the BitBox shop. You’ll learn which payment methods are available, how they work, and what to expect after paying.
If you haven’t placed an order yet, follow the full step-by-step guide here:
→ How to order BitBox products from the official shop
Choose your payment method
After reviewing your checkout summary, click “Proceed to Payment.”
On the payment page, you can choose from several available payment methods:
- Bitcoin & Lightning (2% discount)
- Credit/Debit card, PayPal, and local payment methods (e.g. iDEAL, Bancontact, Alipay, WeChat Pay — availability depends on your region)
- Bank transfer (EUR only, takes 2–5 business days to confirm)
For full details about payment conditions, supported methods, and policies, please refer to our
Important notes before paying
Order confirmation email
After selecting your payment method and proceeding, you will receive an order confirmation email containing:
- Your order ID
- Order details
- Total amount
At this stage, your payment has not yet been received. This is expected.
Payment confirmation email
Once your payment has been successfully processed and assigned to your order, you will receive a separate payment confirmation email.
This email includes:
- Confirmation that your payment was successful
- Your invoice for the order
Only after receiving this email will your order move forward to processing and shipping preparation.
If you choose bank transfer, processing can take 2–5 business days.
During this time, you may receive an automated payment reminder.
If you already initiated the transfer, you can safely ignore it.
How each payment method works
Bitcoin & Lightning
If you select Bitcoin or Lightning, you will be redirected to a secure payment page where you can:
- View the Bitcoin address
- Scan a QR code
- See the exact BTC amount
- Optionally switch to Lightning Network
Paying with Bitcoin or Lightning gives you a 2% discount on your order.
Credit/Debit card, PayPal, and local payment methods
If you choose this option, you will be redirected to Stripe, our payment provider.
Depending on your region, you may see different options such as:
- Credit or debit card
- PayPal
- Local payment methods (e.g. iDEAL, Bancontact, Alipay, WeChat Pay)
Payments are typically processed instantly, allowing your order to move forward without delay.
Bank transfer (EUR only)
If you select bank transfer:
- You will receive the bank details via Stripe Checkout
- Only EUR transfers are supported
- Processing time is typically 2–5 business days
When you order in the BitBox shop and choose to pay via bank transfer, we use Stripe as a payment processor. Stripe uses different banking partners depending on the currency and region.
For European customers, the deposit account used to receive your transfer is typically hosted at Citibank in Dublin (Ireland).
This setup is standard for Stripe and ensures secure and reliable payment processing across different regions.
For more details, you can visit
→ Stripe support
After your payment
Once your payment is completed:
- Wait for the payment confirmation email
- Your order will be processed and prepared for shipping
- You will receive further updates once your order is shipped
If you paid via bank transfer and receive a reminder email, this is automated.
It does not mean your payment failed.
FAQ
Which payment method is the fastest?
Credit/Debit card, PayPal, and Bitcoin/Lightning are processed almost instantly. Bank transfers take longer (2–5 business days).
Why didn’t I receive a payment confirmation yet?
If you used bank transfer, delays are normal. Wait for the full processing time before contacting support.
Can I change my payment method after placing the order?
No. Once the order is created, the payment method cannot be changed. You would need to place a new order if necessary.
Why did I receive a payment reminder after paying?
This usually happens with bank transfers due to processing delays. If you already sent the payment, you can ignore the reminder.
Is there a discount for using Bitcoin?
Yes. Payments made via Bitcoin or Lightning include a 2% discount.