You can order BitBox products directly from our official webshop or through trusted resellers.

This guide helps you:

• Navigate the BitBox shop
• Select and configure your product
• Complete the checkout process step by step

Order from the official BitBox webshop

Visit the official BitBox webshop:
→ shop.bitbox.swiss/

Buying from the official shop ensures:

• Authentic products directly from us
• Full warranty and support
• Access to all available products and add-ons

Navigate the BitBox webshop

On the shop page, you will find the main product categories:

• Products (Hardware wallets)
• Metal backups
• Accessories
• Merchandise

To get started:

1. Select a product
2. Click “Show details”

Select and configure your product

On the product page, you can:

• Choose the edition (Bitcoin-only or Multi edition)
• Select available options (e.g., color)
• Review product details and included items

1. Click “Add to cart”
2. Choose to continue shopping or open your cart

Complete your order step by step

Step 1: Review your cart

1. Open your cart
2. Check items, quantity, and price
3. Select your country
4. Click Continue

Step 2: Choose optional add-ons

1. Review available add-ons, such as:
   1. BitBoxCare Plus
   2. Personal support call
2. Select add-ons if needed
3. Click Continue

Step 3: Enter your shipping details

1. Enter your email address
2. Enter your shipping address
3. Review all details carefully
4. Click Continue

On the right side, you will always see:

• Order summary
• Shipping costs
• Estimated delivery time

Step 4: Select shipping method

1. Review available shipping options (in most of the cases you will have only one alrady selected option)
2. Check shipping costs and delivery estimates
3. Review duties and taxes information
4. Click Continue
   1. If duties and taxes are covered (DDP), this will be clearly shown
   2. If not, you are responsible for any additional fees

For more details, see:
→ Will I pay import duties or taxes on my BitBox order? (DDP shipping explained) 

Step 5: Review your order summary

1. Confirm your shipping address
2. Enter or confirm your billing address
3. Review your full order summary

Click Proceed to payment.

Step 6: Choose your payment method

1. Select your preferred payment method:
   1. Bitcoin or Lightning (2% discount)
   2. Credit or debit card
   3. PayPal
   4. Bank transfer
2. Accept the required terms and policies
3. Click Proceed to payment

Step 7: Complete your payment

Depending on your selected method, you will receive the required payment instructions (e.g., payment details or redirect).

For more details, see:
→ What payment methods are available? 

Once completed, your order is finalized.

Order confirmation

After placing your order:

• You will receive a confirmation email with all order details
• If payment is not completed, you can resume using the email

Shipping information

We process and ship orders from Switzerland and Germany.

• Shipping options and delivery times are shown during checkout

For more details, see:
→ BitBox shipping times and estimates  

Order from local resellers

If you prefer to buy locally, you can use our reseller network:
→ Where to buy (Resellers)

This is useful if you want to:

• Purchase in person
• Pay with cash
• Avoid shipping

FAQ

Where should I buy BitBox products?

We recommend buying from the official webshop to ensure authenticity, warranty, and support.

Can I buy BitBox products locally?

Yes, you can purchase from official resellers using the reseller list.

When can I enter a promo code?

Promo codes can only be entered during the order summary step before payment.

What payment methods are available?

You can pay with Bitcoin/Lightning (with discount), card, PayPal, or bank transfer.

Will I receive an order confirmation?

Yes, you will receive a confirmation email with all order details after placing your order.

Can I ship to a post office or post box?

This option is only available for Germany and Switzerland.
For more details, see: 
→ Can you ship to a PO Box or packing station? 

Can I modify my order after placing it?

If you need to change something, contact support as soon as possible with your order details.

Where can I find more information about orders and shipping?

Browse the full section here:
→ Placing orders, tracking shipments, delivery times, and returns