Clearing the cache in the BitBoxApp can help resolve issues such as incorrect balance displays due to failed Ethereum transactions or other unexpected behavior.
If thats the case please follow the decision tree to locate and delete the cache folder:
Press Win + R to open the Run dialog.
Paste the following path and press Enter:
%APPDATA%\bitbox\
This will open the ‘bitbox’ folder, where you can find the log.txt file and the cache folder.
Delete the necessary cache files.
Restart the BitBoxApp.
Open Finder.
Press Shift + Command (⌘) + G to open the ‘Go to Folder’ dialog.
Type the following path and press Enter:
~/Library/Application Support/bitbox/
This will open the ‘bitbox’ folder if it exists.
Delete the necessary cache files.
Restart the BitBoxApp.
Open Terminal. (Common shortcuts include Ctrl + Alt + T or Super (Windows key) + T.)
Navigate to the ‘bitbox’ folder by entering one of the following commands, depending on where the folder is located:
cd ~/.config/bitbox/
or
cd ~/.local/share/bitbox/
To open the folder in the file manager from the terminal, use:
xdg-open ~/.config/bitbox/
or
xdg-open ~/.local/share/bitbox/
Delete the necessary cache files.
Restart the BitBoxApp.