Our personal support call helps you get started with your BitBox and answer any questions about your device.
This guide walks you through the complete process—from purchase to joining your support session.
Step 1: Purchase the support call
You can access the support call in two ways:
- It is included in your onboarding bundle, or
-
You can purchase it separately in our shop:
→ Personal support call
⚠️ Important
Please wait until your BitBox02 has been delivered before booking and joining your support call.
Step 2: First email – book your call
After your purchase, you will receive your first email.
🔐 Security check
This email is sent from:support@bitbox.swiss
Subject:Action required: Book your call with BitBox
This email includes your Calendly booking link.
First confirmation email
Step 3: Book your appointment via Calendly
Click the Calendly link in the first email. This will open the booking page in your browser.
Follow these steps:
- Select your preferred date and time
- Enter your details and required information
- Confirm your booking
Calendly – Select date and time
Calendly – Enter details
Calendly – Booking confirmation
Step 4: Second email – meeting confirmation
After completing your booking, you will receive a second email.
🔐 Security check
This email is sent from:support@bitbox.swiss
Subject (example):Confirmed: BitBox Support Call with BitBox Support on [date]
ℹ️ Info
This email contains your Google Meet link, which is required to join the call.
Second email with meeting link
Manage your booking (calendar, reschedule, cancel)
In the second email, you will also find options to manage your appointment:
- Add the session to your calendar
- Reschedule your booking
- Cancel your booking
Section in the email
Reschedule your call
Click “Reschedule” in the email.
This will open Calendly in your browser, where you can:
- Select a new date and time
- Confirm your updated booking
Cancel your call
Click “Cancel” in the email.
This will open a cancellation page in your browser, where you can:
- Select a reason for cancellation
- Confirm the cancellation
Cancellation window
Step 5: Prepare for your support call
Before your scheduled session, make sure everything is ready:
✅ Preparation checklist
- Your BitBox02 device is available
- You have access to your confirmation email
- Your internet connection is stable
- Your browser supports Google Meet (recommended: Chrome)
- Camera and microphone permissions are enabled
ℹ️ Recommendation
For the best experience, use Google Chrome.
Step 6: Join the call
At the scheduled time:
- Open your confirmation email
- Find the section “Location”
- Click “Join now” to open the Google Meet room
Open the meeting link
After clicking the link, Google Meet will open in your browser.
ℹ️ Info
We recommend using Google Chrome.
If you use another browser, ensure that camera and microphone permissions are enabled.
Google Meet preparation screen
On this screen, you can:
- Turn your camera on or off
- Check your microphone settings
When ready, click “Ask to join”.
Waiting room
After clicking “Ask to join”, you will enter a waiting room.
Please wait until the support expert admits you to the call.
⚠️ Important
Please join the call 5–10 minutes before your scheduled time.
What to expect during the call
Call format
- The session takes place via Google Meet
- You can keep your camera on or off
⚠️ Important
The call will be recorded for liability reasons.
What you can ask
You can ask questions about:
- BitBox products
- Setup and usage
- Bitcoin fundamentals
⚠️ Important
We do not provide investment or financial advice.
Security guidelines
🚫 Danger
We will never ask you to share:
- Passwords
- Private keys
- Recovery words (seed phrase)
If anyone asks for this information, it is a scam.
No phone calls
ℹ️ Info
We will not call you by phone.
All sessions take place via the Google Meet link in your email.
Privacy note
You are free to use a pseudonym when booking your call.
Supported languages
- English
- German
FAQ
Do I need to purchase the support call first?
Yes. You will only receive the booking email after purchasing the support call or an onboarding bundle.
Where do I find the booking link?
In the first email titled “Action required: Book your call with BitBox”.
Where do I find the meeting link?
In the second (Calendly) confirmation email with the subject:
Confirmed: BitBox Support Call with BitBox Support on Tuesday, April 7, 2026
under the “Location” section.
What happens if I join late?
You may miss part of your session. We recommend joining 5–10 minutes early.
Do I need to install any software?
No. The call runs directly in your browser via Google Meet.
Will you call me on the phone?
No. You must join using the Google Meet link provided in your email.
Can I ask investment-related questions?
No. We can help with BitBox and Bitcoin usage, but we do not provide financial advice.
Is the call recorded?
Yes, for liability reasons.
Is it safe to share my recovery words during the call?
No. You should never share recovery words, passwords, or private keys.