Together with our partner Pocket Bitcoin and an additional security mechanism based on signed payment requests, you can sell bitcoin directly from the BitBoxApp in a secure and transparent way.
This guide walks you step by step through the selling process and explains the current requirements and limitations.
Prerequisites
Before you can sell bitcoin via Pocket Bitcoin in the BitBoxApp, the following conditions must be met:
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Pocket Bitcoin account with completed KYC
Due to regulatory changes, buying or selling bitcoin without KYC is no longer possible.
You must complete Pocket Bitcoin’s full identity verification before selling.
Important:
-
This requirement is enforced by Pocket Bitcoin due to financial regulations.
The BitBoxApp cannot bypass or replace Pocket Bitcoin’s KYC process. - Regulatory background and details: Important update: Full verification coming to Pocket
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Previous purchase via Pocket Bitcoin
You must have bought bitcoin through Pocket Bitcoin at least once in the past.
This allows Pocket Bitcoin to associate your verified identity and bank account with your account. -
Regional availability
Pocket Bitcoin is currently available only in the European Union (EU) and Switzerland. -
BitBox02 connected to the BitBoxApp
You will confirm the sale directly on your BitBox02 hardware wallet.
Info:
- Make sure you are using the latest BitBoxApp version and that your BitBox02 firmware is up to date.
- This ensures compatibility with marketplace features and security mechanisms such as signed payment requests.
-
Firmware update guide:
How to update the BitBox02 firmware
Important limitation: sellable amount
Pocket Bitcoin can only process sales up to the total amount you previously bought via Pocket Bitcoin.
Example:
- You bought 1 BTC via Pocket Bitcoin
- You bought 1 BTC via another exchange
- Your wallet balance is 2 BTC
➡️ You can only sell up to 1 BTC via Pocket Bitcoin.
Info:
- The bitcoin does not need to come from the exact UTXO or address originally used for buying.
- Only the total amount matters.
- This limitation is enforced by Pocket Bitcoin and cannot be bypassed in the BitBoxApp.
Selling bitcoin in the BitBoxApp
- Open the BitBoxApp and click “Marketplace” in the left sidebar.
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Select the Bitcoin account you want to sell from and click “Next”.
You can only sell from one account at a time.
- Choose “Sell”, select your region, and pick Pocket Bitcoin as the partner.
- Read the introductory information and click “Continue”.
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Enter the email address associated with your Pocket Bitcoin account.
You may need to confirm the login with a verification code sent to your email.
- If prompted, complete any missing Pocket Bitcoin verification steps.
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Enter the amount you want to sell (EUR/CHF or BTC) and click “Continue”.
No sale is finalized at this stage.
- Select or enter your bank account (IBAN) where you want to receive the funds.
- Review the sale draft, accept the terms, and click “Get payment details”.
Verifying the sale on the BitBox02
Pocket Bitcoin now sends a digitally signed payment request to your BitBox02.
This ensures that the sale details cannot be altered by a third party.
On your BitBox02 you will see:
- The recipient shown as “POCKET” (address verification is handled internally).
- The bitcoin amount to be sent.
- A memo displaying your IBAN, allowing you to confirm the payout destination.
If everything is correct, hold to confirm the transaction on the BitBox02.
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Settlement and payout
- The bitcoin transaction is broadcast to the Bitcoin network.
- After three confirmations, Pocket Bitcoin initiates the bank transfer.
- With SEPA Instant payments (if supported by your bank), the full process may take as little as 30 minutes.
FAQ
Why can’t I sell without KYC anymore?
Pocket Bitcoin is required to comply with updated financial regulations. As a result, full identity verification is mandatory for both buying and selling. The BitBoxApp cannot override this requirement.
Why can I only sell the amount I bought via Pocket Bitcoin?
Pocket Bitcoin limits sales to the cumulative amount previously purchased through their platform. This applies regardless of which wallet address or UTXO holds the bitcoin.
Does Pocket Bitcoin see my wallet or private keys?
No. Pocket Bitcoin never has access to your private keys or recovery words. All transactions are verified and signed locally on your BitBox02.
Where can I find official Pocket Bitcoin help and FAQs?
For account-related questions, verification, limits, or payouts, please contact Pocket Bitcoin directly:
- Pocket Bitcoin FAQ: https://pocketbitcoin.com/faq
- Pocket Bitcoin support: https://pocketbitcoin.com/contact
If you encounter issues within the BitBoxApp itself, feel free to contact our customer support team.