This article explains how import duties and taxes (DDP) are handled for BitBox orders and how this relates to our shipping setup.
Shipping logistics (carriers, warehouses, delivery times) are explained separately in our official shipping policy.
What does DDP mean?
DDP (Delivered Duty Paid) means that we handle and prepay all import duties and taxes on your behalf.
When DDP is available for your destination:
- Import duties and taxes are already included in the checkout price
- No additional fees are charged upon delivery
If your order is shipped with DDP, you will not be contacted by the carrier for customs payment.
Important clarification: EU orders and DDP
Orders shipped within the European Union are not shipped as DDP.
EU orders are:
- Shipped from our German warehouse
- Handled within the EU customs area
- Not subject to import duties on delivery
Because EU orders do not cross an external customs border, DDP is neither required nor applicable for EU destinations.
Countries and regions shipped with DDP
We currently ship DDP (duties & taxes prepaid) to:
- United States of America
- Most countries worldwide, except those listed below
Orders shipped DDP will show “Duties & taxes: Included” during checkout.
When DDP is not available (non-DDP destinations)
Due to carrier limitations and local customs regulations, DDP is not supported for certain destinations, including but not limited to:
- Mexico
- Argentina
- Spain – Canary Islands
This list is not exhaustive.
Additional countries or regions may be excluded depending on carrier support and local regulations.
If DDP is not available for your destination, the following applies:
- Import duties, taxes, or courier handling fees may apply
- These fees are determined by local customs authorities
- The shipping carrier (e.g. UPS) will contact you directly if payment is required
- These fees are not included in your order total and must be paid by the recipient
Import duties and taxes are set by local authorities and are outside of our control.
To compensate for non-DDP shipments, product prices in our shop are automatically reduced by 20% when DDP is unavailable.
How to check whether your order includes DDP
During checkout, after entering your shipping address, look for the “Duties & taxes” section.
You will see one of the following:
- “Included” → DDP applies, no additional fees on delivery
- “Not included” → DDP is not available, import fees may apply
This information is shown before payment, so you can review it in advance.
Example: non-DDP destination
For non-DDP destinations (e.g. Mexico or Argentina), the checkout page will clearly indicate that duties and taxes are not included, before you complete your order.
FAQ
Why is DDP not available for some countries?
DDP availability depends on carrier support and local customs processing.
In some countries, carriers cannot reliably prepay duties and taxes, which prevents us from offering DDP.
How will I know if I need to pay import fees?
If DDP is not available, checkout will show “Duties & taxes: Not included”.
If payment is required, the carrier will contact you before delivery.
Can I avoid import fees by choosing another shipping method?
No. Import duties and taxes are defined by local customs authorities.
If DDP is not supported for your destination, there is no alternative shipping method that allows us to prepay these fees.