BitBox Support Hub

Wallet backup

Create, manage, and restore wallet backups using different tools

What is a wallet backup?
Do I need a wallet backup?
Do I need to update my backup to keep it up-to-date?
What types of wallet backups can I create?
How many wallet backups should you create for optimal security?
Optimal storage solutions for your BitBox wallet backups
Understanding the derivation paths used by the BitBox02
How to restore your BitBox02 wallet without the device?
How to restore a BitBox01 wallet backup on a BitBox02?
Advanced Backup Options

MicroSD card

How to create additional microSD card wallet backups?
How to restore my BitBox02 wallet from my microSD card?
Compatible microSD cards for BitBox02
How to verify and extend your microSD wallet backup?
How to use the BitBox backup recovery tool?

Steelwallet

How to set up a Steelwallet?
What types of private keys can be stored using Steelwallet?
How do I recover my wallet stored on a Steelwallet?
Where should I store my Steelwallet?
How resistant is Steelwallet?

Optional passphrase

What is an optional passphrase?
Should I use a passphrase?
What are the risks of using a passphrase?
What are the benefits of using a passphrase?
How many different passphrases can I use?
What is the difference between my BitBox02 password and a passphrase?
How to use a passphrase?
What is an optimal passphrase length and strength?
Which characters can a passphrase contain?

Seed (recovery words)

Do I need to write down my recovery words?
How to display my 24 recovery words on my BitBox02?
Restoring your wallet using 12, 18, or 24 recovery words

Contact customer support

If you can't find a solution in our knowledge base, our support team is happy to assist you. Simply use our contact form so we can better direct your request. We strive to respond within two business days.