BitBox Support Hub

    Orders & Shipping

    Placing orders, tracking shipments, delivery times, and returns

    BitBoxApp

    Manage your portfolio, use your coins and customize settings

    BitBox02

    Setup, features, troubleshooting, and firmware updates

    Wallet backup

    Create, manage, and restore wallet backups using different tools

    Popular Articles

    Quick Start: Setting Up Your BitBox02 Which coins and chains are supported by the BitBox02? How to receive Bitcoin (BTC) on your BitBox02 Where can you use MoonPay with BitBoxApp? Supported and unsupported countries Connecting the BitBoxApp to your own full node Connect BitBox to Rabby Wallet Upgrading the BitBox02 firmware How to Install the BitBoxApp AppImage on Linux Why is there no BitBoxApp for iOS/iPhone? Which third-party wallet apps support the BitBox02?

    Get personal assistance

    For more in-depth support, we offer a personalized one-hour video call with a dedicated member 
of our support team. This paid service allows you to discuss any questions you have about BitBox 
or Bitcoin in detail. Whether you’re new to the platform or looking for advanced guidance, our experts 
are here to help.

    Book personal video call

    More Resources

    Orders & Shipping

    Placing orders, tracking shipments, delivery times, and returns

    BitBoxApp

    Manage your portfolio, use your coins and customize settings

    BitBox02

    Setup, features, troubleshooting, and firmware updates

    Wallet backup

    Create, manage, and restore wallet backups using different tools

    Bitcoin knowhow

    Bitcoin basics, keys, mining, fees, UTXO, and addresses

    Ethereum & Co.

    Manage ETH, ERC20 token, Cardano and more

    External wallet apps

    Use BitBox with 3rd-party wallets for additional features

    Legacy products

    BitBox products that are no longer available

    Blog content

    Blog article content available for search

    Contact customer support

    If you can't find a solution in our knowledge base, our support team is happy to assist you. Simply use our contact form so we can better direct your request. We strive to respond within two business days.

    Contact us