Orders & Shipping
Placing orders, tracking shipments, delivery times, and returns
- What does my order status mean?
- Will I pay import duties or taxes on my BitBox order? (DDP shipping explained)
- BitBox shipping times and estimates
- Parcel appears to be stuck or lost
- What is the sender address of my order?
- How to return your BitBox order
- Our Last Email Before We Delete Your Contact Info
- Verifying the BitBox02 packaging
- Replace a defective BitBox (Warranty & replacement process)
- How to become a BitBox reseller
- Official BitBox email addresses and privacy commitment
- Can you ship to a PO Box or packing station?
- How to book and join your BitBox personal support call
- How to order BitBox products from the official shop
- How to pay for your BitBox order
Contact customer support
If you can't find a solution in our knowledge base, our support team is happy to assist you. Simply use our contact form so we can better direct your request. We strive to respond within two business days.
Contact us